FREE DELIVERY on all orders

Frequently Asked Questions

Delivery & Installation

Delivery is FREE !

Salsius have partnered with Authorised Installers who can offer a convenient water filter installation for you. When you order Salsius products via the official e-commerce, you can choose for installation by Salsius partnered installer or self-installation.

Installation service with Salsius partnered installer starts from minimum of RM 125 depending on type of products.

Once your order is confirmed they will contact you within 1-3 days to schedule an appointment. Salsius will ship your products in advanced before the installation.

For more information or to book a professional installer, click here or you may scan the QR code below.

For orders within Klang Valley area it will be 2 – 3 working days. Peninsular Malaysia area orders will be 4 – 5 working days

You may sign in and check “My Account” for order status. You may also email us at marketing@salsius.com,  or message/call us at our WhatsApp or customer service line at +60 3-56260221

Yes, you can as long the item is not yet shipped. Just send us an email at marketing@salsius.com,  or message/call us at our WhatsApp or customer service line at +60 3-56260221 your delivery address.

Orders & Payment

You can choose from the different payment methods:

  • Credit and debit card (Visa, Mastercard, and Union pay) when purchasing.
  • iPay88 (FPX) for interbank payments include Maybank2u, public bank, CIMB Clicks, Hong Leong Online etc.

You will receive an Installation Appointment Form via email. Please fill in the form and select your preferred date & time for installation.

Yes, we do have installment plan with selected bank merchant. Visit here for more info.

Smart MRO

To ensure smooth installation, you will need to plan your space as per below requirements :

  • Enough undersink space for the device
  • 13 amp power socket
  • Access to Inlet and Outlet water supply underneath the work surface within 500mm
  • A minimum incoming water pressure of 1 bar

Reverse Osmosis filtration system is the best for hot water dispenser because it can effectively removes 99.9% residuals and unwanted compounds like bacteria, heavy metals viruses, chemicals, sodium and calcium which will also prevent corrosive effect and limescale in the boiling tank. 

Our filters are rated to perform approximately 12-18 months depending on your frequency usage and efficiency of your Point-of-Entry filtration system.

When your Smart MRO’s LED displays red colour on the ”Water Quality” and ”Filter Lifetime” indicator.

Its easy ! Simply twist and pull the old filter out.

Outdoor Water Filters

To ensure smooth installation, you will need to plan your space as per below requirements :

  • Enough space (refer product size) for the for the outdoor installation.
  • Main municipal water supply 
  • A minimum incoming water pressure of 1 bar is required.
  • In areas where the inlet water pressure is too low/high, please install a pressure reducing valve at the inlet or it will be installed by our plumber at additional cost. 

Depending on your actual usage.

  • Pre Filter Mesh 40 : Only Flush once every 2 weeks
  • Whole House Pleated
    Sediment Filter (WHPSF) : Replace filter in 3-6 months
  • Whole House Carbon
    Fabric Filter (WHCFF) : Replace filter in 6-12 months

 

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